General FAQ

How long is the warranty for a product?
Warranty is 90 days for Craig products and 180 days for Magnavox products from the date of purchase

Do I need to have the sales receipt for a warranty claim?
Yes, a sales receipt is needed for all warranty claims.

How do I start the return/refund process?
If you are within the first 30 days, please email us at (onlinesupport@craigelectronics.com) to start the process. If you are past the first 30 days of purchase, please email us at (customerservice@h2bgroup.com) to begin the process.

How long does it take to receive a refund?
It takes 24 - 48 hours after the product is received by our team for a refund to be issued.

Where can I get an owner manual?
Please email us at (onlinesupport@craigelectronics.com) for further assistance.

Do you sell or offer accessories?
Unfortunately, at the moment we do not sell or offer accessories replacements.

Return/Refund Information
All returns must meet the below criteria to be considered for a refund.

  1. Items must be returned in the condition they were received including all original packaging and accessories.
  2. Items must ship in a packing box. Do not attached labels to original product packaging as this will change the condition of the item.
  3. Items must be returned within the 30 day return time frame.

Items that are defective can be returned for a full refund. Once the defective item arrives at our facility a full refund will be processed. Items that are returned as “defective” but are not actually defective will be subject to a 20% restocking fee and cost of original shipping. Please read each listing carefully to make sure you are purchasing the correct item.

All items returned for reasons other than defective will be subject to a 20% restocking fee and cost of original shipping. If these items are returned in good condition and meet all of our return requirements the restock fee may be waived.

Product FAQ
What do I do if I gets locked out of an android tablet via a passcode?
We can only suggest contacting Google.  Android has implemented new security to its operating system that make the previous account stay linked. Sadly, we have no way of obtaining that password.

How do I update date the Wiz on item MSH315v?
The App is currently being worked on by our developers, but we do not have an exact date of when it will be operating correctly.

How do I program MC345?
The following steps should be taken:

  1. Press and hold code search until LED stays red on the controller
  2. Tap the source button (TV, DVD , STB, etc.)
  3. Enter the code

Once the LED blinks they just need to try to power on and off the remote.

If you would prefer to watch a video on how to program the remote, please click the link below.

How To Program MC345

How do I set the time on the CVD509 converter box?
The time goes accordingly to the region selected. Please press the MENU button, the setting menu will appear on the screen.

What do I do if my tablet is running slow?
The following steps should be taken:

  1. Restart your device
  2. Close all unused applications
  3. Try uninstalling unknown and unnecessary applications
If this does not alleviate the issue we suggest going into the settings of the unit and performing a factory reset.
What do I do if an hourglass icon continues to appear on product CMP616F?
Let the battery drain completely, then charge it again and give it a try. If this does not work, then the files on the player may have been corrupted; therefore, you have to connect it to your computer and delete all the files off your player.
What do I do if the disk tray will not open on item CVD401a?
Usually, there’s a pin hole beneath the tray that comes out. Please use a paper clip or safety pin and insert it into the pin hole and push. That should pop the disk tray out.
The sound to my MTFT713 DVD player is too low. What can I do?
We recommend installing an amplifier to boost the level of your TV speaker.
My DVD player is jammed. How can I get a stuck CD out of the DVD Player?
The following steps should be taken:
  1. Straighten out a paperclip
  2. Locate the tiny eject hole on the right side of the DVD tray
  3. Insert the paperclip into the eject hole and push forward. The eject hole manually releases the DVD tray
  4. Pull the DVD tray all the way out and pop out the DVD

What does it mean when my DVD Player is showing a black & white image?
The unit is not reading the DVD Player - Replace Product if Under Warranty.

Does the night vision automatically come on Onn Dashcam?

How do I upload photo/video files from my Dash Cam to my PC?
The following steps should be taken:

  1. Connect the supplied USB Connection Cable to the Mini USB Port on the unit
  2. Connect the full-size USB end of the cable to a USB Port on the computer
  3. The unit will automatically power on. The Blue Indicator will illuminate and the Red Indicator will keep blinking
  4. Wait a few moments, the storage folder for the unit will appear on the computer screen.
  5. Follow the on-screen instructions to watch, upload or save the files to the PC.

NOTE: Compatible computer operation system: Windows XP; Windows Vista; Windows 7; Windows 8 and Windows 10

How can I refill my water dancing speaker?
The following steps should be taken:

  1. Using a screwdriver, remove the 4 screws seen on the back of the speaker
  2. Once the 4 screws are removed, you will need to remove the bottom piece from the water canister.
  3. When the two are separated, set the water canister bottom facing up
  4. On the bottom of the water canister, you will see a hole where the water was inserted. There will be a black plug covering hole
  5. Using the screwdriver, you can pry the plug out
  6. Once the plug is taken out, you can refill the speaker. Only refill the speaker with one inch of water
  7. After the water is filled to approximately one inch. Super glue the hole shut and let it dry
  8. When the glue dries, slide the speaker back on to the water canister
  9. Place back the panel on and insert the 4 screws